Funzo — Support

Welcome to the Funzo support page. If you're experiencing issues with the app or have questions, we're here to help.

📧 Contact us

We usually respond within 48 hours.

Frequently Asked Questions

How do I restore my in-app purchases after reinstalling the app?

Open the app, tap the "Famiglia" (Family) section from the main menu, then tap "Ripristina acquisti" (Restore Purchases). You'll be prompted for your Apple ID password or Face ID to sync your previous purchases.

The ad banner doesn't appear. Why?

If you purchased "Rimuovi pubblicità" (Remove Ads) in-app, ads are permanently removed. Otherwise, ads may occasionally not load due to network issues — try restarting the app.

Are my in-app purchases refundable?

In-app purchases are managed by Apple. To request a refund, go to reportaproblem.apple.com and follow the instructions. As a developer, we cannot process refunds directly.

How is my personal data protected?

Read our Privacy Policy for full details on how we handle your data.

The app crashes / has a bug. What should I do?

Please contact us at fede_bar@libero.it with a description of the issue and your device model + iOS version. Screenshots or videos help us reproduce the problem faster.